FAQ

No! We are proudly certified cruelty-free by the Leaping Bunny Program. The Coalition for Consumer Information on Cosmetics’ (CCIC) Leaping Bunny Program administers a cruelty-free standard and the internationally recognized Leaping Bunny Logo for companies producing animal-friendly cosmetics or household products. The Leaping Bunny Program provides the best assurance that no animal testing is used in any phase of product development by the company, its laboratories or its suppliers. Read more about the Leaping Bunny Program at leapingbunny.org.

Yes, ®VMAGIC products are safe, gentle and effective on even the most delicate skin. ®VMAGIC is lab-tested for safety and has a perfect score of zero on the irritant index.

®VMAGIC Vulva Balm is intended for external use, however, if it happens to come into contact with your vagina (interior region), there is no need to worry as the ®VMAGIC Vulva Balm products are 100% organic, free of chemicals and lab-tested for safety.

Our mission is to create the highest quality natural products possible, which is why all Medicine Mama products are made from ONLY pure, certified organic ingredients. In accordance with California’s Toxic-Free Cosmetics Act, our products do not—and never will—contain any of the following: formaldehyde, paraformaldehyde, methylene glycol, quaternium-15, mercury, dibutyl/diethyl hexyl phthalates, isobutyl/isopropyl parabens, any member of the family of toxic chemicals known as PFAS, and M- and o-phenylenediamine.

For optimal skin health, use ®VMAGIC daily, reapplying as often as needed or desired.

Immediately after use, you will feel relief from dryness, itching and inflammation. After a few days of use, the overall health, balance and skin integrity will improve. In a clinical trial 92% saw a reduction in dryness after consistent 2-week use.

That is a great question and one we get often. Allergies to bee stings actually have no relation to honey and hive products as they are caused by bee venom, a completely different chemical compound. If you are concerned about potential allergies to honey and hive products, we do suggest you try a tiny dab first—but all Medicine Mama products are lab-tested to be 100% zero allergen non-irritant. 

Medicine Mama and our suppliers are committed to sustainable and responsible sourcing practices. Our products are certified cruelty-free and contain ingredients that have been traced back to the point of origin to ensure they have been ethically and legally sourced.

Organic means that no chemical fertilizers, synthetic substances, irradiation, sewage sludge or genetically modified organisms (GMOs) were used in or around the raw materials being used, or the facility in which the products are manufactured. We are proud to offer certified organic skincare products that are made with organic oils, beeswax and honey, and free of all parabens, sulfates, fragrances and chemical synthetic fillers.

We offer a 30-day 100% money back satisfaction guarantee on all purchases made on our website. If for any reason you don’t love our products, you are welcome to return them within 30 days of receipt for a complete refund of your purchase price (less S&H), with no questions asked.

All products are manufactured in the USA.

Each product’s batch date is heat-stamped on our label on the bottom of the container, either above or below the barcode. Most of our products use the Julian date for batch date, which is the production date. This is considered to be the number of elapsed days since the beginning of a particular year. The first two digits of the code are the last two digits of the year, followed by the number of elapsed days. For example, the Julian date in 5-digit format for the calendar date of 06/09/2020 would be 20161.

On some of our products, the batch date is listed in the format using the first digit for the year (for example, 2020 = 0), the following two digits are the month (for example, June = 06), followed by the last two digits representing the day. The date of 06/09/2020 in this format is listed as 00609.

The expiration date is two years after the stamped batch date.

One in four women across a variety of age groups have experienced vulva pain, irritation and/or discomfort at some point in their life. There are several causes of vulvar dryness, thinning and irritation, with the most common being the following:

• Hormonal Changes including: Menopause, Pregnancy, and Postpartum
• Medications like oral contraceptives and steroid creams and certain Medical treatments.
• Hormone treatments
• Irritants found in soap, detergent and sexual aids
• Sexual Activity

The ®VMAGIC Vulva Balm provides instant relief for red, irritated skin and supports skin’s integrity over time to help relieve thinning and irritation while also restoring a healthy balance to vulvar skin to help reduce the following symptoms:

• Dryness & Irritation
• Itching
• Burning
• Pain with sex
• Chafing

Rest assured, the formula has not changed. The reason the color/scent of the products can change is because we source organic raw materials. Depending on the season and nectar/flower source, the honey, olive oil and beeswax can vary in color from bright yellow to greenish brown. The scent and color of our products are never manipulated or processed with de-colorants or deodorants, which allows for this variation, but the efficacy and quality always remain intact.

We want you to love your purchase and since we believe in them so much, we do offer a 30-day money back guarantee on all full priced products. Simply email our customer support team at info@mdmama.com with your order number and description of the issue you are experiencing, and we would be happy to help you.

We find that the extra cost of shipping plus emissions don’t add up for exchanges and returns on intimate products. However, we want you to be in love with your purchase. So, if you experience any issues with your order, received something in error or are unhappy please reach out to Customer Support at info@mdmama.com and we would be happy to make it right.

We’re committed to creating high-quality products that are sustainably and responsibly made while offering every day best pricing. Because of this commitment, we rarely offer sales outside of our Subscribe & Save (25% Off) and Bundles and Gift Sets (20% Off) promotions.

Instead, we use only the best organic materials, practice sustainable, and pay everyone involved equitably and promptly.

Yes! Medicine Mama gift cards make the perfect gift, you can purchase a gift card here.

We ship all our orders through USPS and UPS. You will receive a tracking number in an email after you place your order, at which time you can track your shipment’s progress on the USPS and UPS websites. Most orders arrive within seven days.

Medicine Mama products are available in USA, Canada, and New Zealand.

International orders are shipped via USPS Priority Mail International and UPS International and rates vary based on location, your calculated rate will be determined during the checkout process. These rates are not controlled by Medicine Mama. 

We’re sorry to hear that: please contact us if you are experiencing any problems with your order delivery.

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout for your subscription order.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

To change the date your subscription order ships, simple Login to your customer portal to adjust the order date:

1. Click Subscriptions and then click on Edit.
2. You will be taken to a page where you can edit the next order date for your subscription.
3. Once you select the new charge date you can click on the Update next shipment date

To pause your subscription:

1. Login to your customer portal.
2. Click Subscriptions and select the subscription you would like to pause.
3. Scroll to the bottom of the page and click Cancel Subscription.
4. On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription if you want to pause instead of cancel.
5. Take note of the next shipment date, which will reflect the pause duration.
6. Click Pause Subscription.

There is no unpause button in the customer portal. If you would like to reactivate your subscription before the next shipment date, locate the paused subscription on the Subscriptions page of the customer portal and click Order now.

To cancel your subscription:

1. Login to your customer portal.
2. Click Subscriptions and Edit.
3. Scroll down to the bottom of the page and click Cancel Subscription. If required, provide a cancellation reason and confirm the cancellation by clicking Proceed.

You can update existing shipping addresses from the Shipping tab:

1. Login to your customer portal.
2. Click on Shipping. This will display all shipping addresses on your customer account.
3. Click the link on a specific address will allow you to update it as needed or click on the Add New Shipping Info button to add an address.

Login to your customer portal to skip a delivery:

1. Click the Upcoming Orders tab to see all upcoming deliveries for your subscriptions.
2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click unskip next to the order.

Simply log in to your account and select orders to view a complete order history.

If you do not have an account, you can create a new account here.